Chatbots

OPPORTUNITIES AND CHALLENGES IN THE BANKING INDUSTRY

Instant messaging platforms are revolutionizing financial services - from improving customer service, to allowing users to instantly send and transfer money. As FinTech continues to shake up the banking sector, instant messaging will provide banks with new and exciting ways to attract digitally-savvy customers. The messaging platforms allow banks to give their users easy access to most financial services. Acquiring new customers will also become easier, as banks can target Millennials effectively.

This whitepaper covers the following topics:

  • The need for chatbots
  • Omni strategy in banking
  • Benefits for the banks
  • Banking Chatbot - how it works
  • Chatbot features on a real case
  • Customer engagement management
  • Recommendations