welcome to the chatbot revolution
In the digital world, where change is the only constant, another innovation has reached its tipping point: chatbots.
Conversational robots based on predefined logic or artificial intelligence have confirmed a risky hypothesis:
people want to interact with businesses as if they are people.
Alongside the new conversational model for interacting with online services and by overcoming the app challenge,
bots have made their way into every industry – including banking.
leveraging Banking chatbots
As one-to-one messaging begins to dominate the social media world, it creates enormous opportunities for today's companies.
Over 2.5 billion people have at least one messaging app installed. Two of the market’s leading players,
Facebook Messenger and Viber, account for almost 1.8 billion monthly users.
Such high levels of penetration, use and engagement mean that financial institutions
are starting to recognize the opportunities social media can bring to their businesses.
HOW IT WORKS
Comtrade Digital Services helps banks quickly and easily extend banking services. They can enable banking bot users to quickly access banking services by simply adding another public account to their conversation list. Customers can then transfer money from one account to another, check their bank balance, exchange currencies and access other services with the click of a button.
STARTER PACK FEATURES
Account Overview I Payment Orders Overview I Move money I Currency Exchange Quick Payment (templates) I Smart Offering Engine (Quick add of new products & services)
The solution supports marketing campaigns by providing a direct communication channel between banks and their customers. By using the banking platform, banks can directly contact users with their promotions and offers. Like website cookies, any communication between banks and their customers can then be tracked using Teslafy, allowing banks to create a large number of valuable leads.
Comtrade Digital Services banking chatbot is available on various messaging platforms
opportunities and challenges in the banking industry
The need for chatbots I Omni strategy I Benefits I How it works I Features I CRM I Recommendations